# The live map and route history

> Where each technician last reported from, how route history works, and what arrival stamps record.

## The live map

The map shows where each technician last reported from, updated as they move.

<DocShot src="/docs-screens/dispatch-map.webp" alt="The live map with each technician's last reported position and how long ago it was." />

**Route history is off by default.** Turn it on and the map draws where a technician actually went rather than where they were supposed to go, which turns an argument about a missed window into a question you can answer. Trails are kept for 30 days in this version, measured from a timestamp the server sets.

Location is only ever recorded between "on my way" and "arrived", and only with that technician's own recorded consent. Nothing is recorded on Finish.

**Arrival stamps are not route history.** Two stamps are recorded per visit, on the way and on arrival. They are the record that answers "was somebody actually there, and when?" - a question a customer can ask months later - so they outlive the 30-day window and they survive turning route history off.

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Source: https://seedlycrm.com/docs/help/dispatch/map